Refund and Returns Policy

At Trevane, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward and easy return process.

Returns

We offer 30 days from the date of receipt to return any product for a refund or exchange. Products must be unused, undamaged, and in their original packaging to qualify for a return.

Refund Process

Once we receive your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the product was defective.

Exchanges

If you would like to exchange a product, please contact us at support@trevane.shop with details of your original order. We will guide you through the exchange process.

Damaged or Defective Products

If you receive a defective or damaged product, please contact us immediately at support@trevane.shop with photographic evidence. We will arrange for a return, replacement, or refund based on your preference.

How to Return Your Item

To initiate a return, please contact our customer service team at support@trevane.shop or call us at +43 670 3524129. Our team will provide you with a return shipping label and instructions on how to return the product.

Contact Us

Address: Pappenheimgasse 56, 1200 Wien, Austria
Phone: +43 670 3524129
Email: support@trevane.shop
Website: www.Trevane.com