Datenschutzerklärung
Privacy Policy
At Trevane, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or do business with us through our website or other communication channels.
By accessing our website or contacting us for products or services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Contact Details:
Name, business name (if applicable), billing or delivery address, phone number, and email address.
Order & Inquiry Information:
Details related to granite products, quotations, orders, delivery requirements, and communication history.
Payment Information:
Payments are processed securely through trusted third-party payment providers or offline payment methods. We do not store full credit card or banking details.
Technical Data:
IP address, browser type, device type, operating system, and basic usage data collected through cookies or analytics tools when you visit our website.
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide quotes for granite products
- Process orders and coordinate delivery or pickup
- Communicate regarding order status, scheduling, or customer support
- Improve our services, website functionality, and customer experience
- Maintain internal records for accounting and operational purposes
- Detect and prevent fraud or misuse of our services
- Comply with legal, regulatory, and tax obligations
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your data only when necessary with:
- Payment processors to complete transactions
- Delivery or logistics partners for order fulfillment
- Service providers supporting our website, communication, or IT systems
- Government or legal authorities, when required by law
All third parties are required to handle your information responsibly and securely.
4. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and business record requirements. When data is no longer required, it is securely deleted or anonymized.
5. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to enhance user experience and analyze website traffic. You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.
6. Security of Your Information
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure. However, no online transmission or storage system can be guaranteed to be 100% secure.
7. Your Rights and Choices
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your data, subject to legal or contractual obligations
- Opt out of non-essential communications
To exercise these rights, please contact us using the details provided below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Updates will be posted on this page with a revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please get in touch with us:
Business Name: Trevane
Phone: +1 (818) 584-6273
Email: Support@trevane.shop
Address: 2700 Lincoln Hwy, White Oak, PA, 15131, USA
Business Days: Wednesday to Tuesday
Business Hours: 8:00 AM – 5:00 PM
Sunday: Closed