Widerrufsrecht
Return & Refund Policy
At Trevane, our mission is to supply high-quality Clothing products. Customer satisfaction is important to us, and we aim to handle returns and refunds fairly, transparently, and professionally.
Return Eligibility
Due to the nature of granite and natural stone products, returns are accepted within 7 days of delivery and must meet the following conditions:
- Items must be unused, uninstalled, and in original condition
- Products must not be cut, altered, sealed, or installed
- Items must be returned in original packaging or secured for safe transport
- Proof of purchase must be provided
Returns requested after the 7 days are not eligible. Custom-cut, special-order, or clearance granite products are non-returnable.
If an incorrect product was ordered by the customer, return transportation costs will be the customer’s responsibility.
Return Method
All approved returns are handled by scheduled return delivery only.
We do not accept walk-in or in-store returns for previously delivered orders.
Return authorization must be approved by our team before any return is sent.
Return Shipping
Granite products require special handling. Return shipping arrangements will be coordinated on a case-by-case basis after approval.
- If the return is due to an error on our part, return shipping costs will be covered by Trevane
- If the return is due to customer error or a change of decision, shipping and handling costs will be deducted from the refund
Returned items must be properly secured to prevent damage during transit.
Restocking Fee
There is no restocking fee for approved returns that meet our return eligibility criteria.
Any damage caused during return transit due to improper packaging may affect refund eligibility.
Damaged or Defective Items
If your order arrives damaged or defective, please notify us promptly.
To report damage:
- Take clear photos of the granite product and packaging
- Contact us within 48 hours of delivery
- Send photos and order details to: Support@Trevane.shop
Claims submitted after 48 hours or without clear photographic evidence may not qualify for a refund or replacement.
Refund Processing
Once the returned product is received and inspected, refunds are processed within 5–7 business days.
Refunds will be issued to the original payment method used for the purchase. Shipping and handling fees are non-refundable unless the return is due to our error.
Delivery Information
Order Processing Time: 1–3 business days
Delivery Scheduling: Coordinated directly with the customer
Shipping Method: Freight or local delivery, depending on order size
Shipping Region: United States only
Order Cut-Off Time: 5:00 PM
Delivery timelines may vary based on product type, location, and logistics availability.
Contact Information
If you have questions about returns, refunds, or delivery, please contact us:
Business Name: Trevane
Phone: +1 (818) 584-6273
Email: Support@trevane.shop
Address: 2700 Lincoln Hwy, White Oak, PA, 15131, USA
Business Days: Wednesday to Tuesday
Business Hours: 8:00 AM – 5:00 PM
Sunday: Closed