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Terms of Service

Welcome to Trevane. By accessing or using our website or engaging with our products and services, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order or conducting business with us.

1. General Conditions

By visiting our site, contacting us, or purchasing products from us, you agree to be bound by these Terms of Service, including any additional policies referenced or made available by us.

These Terms apply to all users, including visitors, customers, contractors, vendors, and business clients.

We reserve the right to refuse service to anyone for any reason at any time, subject to applicable laws.

2. Online & Business Use Terms

You may not use our products or services for any unlawful or unauthorized purpose.
You must not transmit any malicious code, viruses, or attempt to disrupt our systems or operations.

Any violation of these Terms may result in immediate termination of services or refusal of future orders.

3. Product Information

We make every effort to ensure that product descriptions, specifications, pricing, and images are accurate. However, natural stone products such as granite may vary in color, pattern, and texture.

We do not guarantee that all content is error-free. Variations in natural stone are not considered defects. If a product is materially different from what was agreed upon, remedies are governed by our Return & Refund Policy.

4. Order Processing & Delivery

Order Processing Time: 1–3 business days
Order Cut-Off Time: 5:00 PM (EST)
Delivery Method: Freight delivery or local delivery, depending on order size
Shipping Region: United States only

Delivery timelines vary based on product type, location, carrier availability, and scheduling coordination. We do not offer international shipping at this time.

Delivery dates provided are estimates and not guaranteed.

5. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Key points include:

• Returns are accepted only for eligible products within the approved timeframe
  
  
• Custom-cut, altered, or installed granite products are non-returnable
  
  
• Return shipping or freight costs may apply, depending on the reason for return
  
  

For damaged items:

• Damage must be reported within the specified time frame
  
  
• Clear photographic evidence is required
  
  
• Failure to comply may result in the denial of a refund or replacement
  
  

Please review the full Return & Refund Policy for complete terms.

6. Payments

We accept secure payment methods approved at the time of order confirmation.

All transactions are processed securely through third-party payment providers or agreed payment methods. We do not store full credit card or banking details.

Orders may be held or canceled if payment authorization fails.

7. Modifications to Services and Prices

Prices, products, and services are subject to change without prior notice.

We reserve the right to modify, suspend, or discontinue any product or service at any time without liability.

8. Accuracy of Billing and Order Information

You agree to provide accurate, complete, and current billing and order information.

We reserve the right to refuse or cancel orders that appear fraudulent, inaccurate, or inconsistent with our business operations, including bulk or reseller orders, without prior approval.

9. Intellectual Property

All content on this website, including text, images, graphics, logos, and design elements, is the property of Trevane and is protected by United States and international intellectual property laws.

Unauthorized reproduction, distribution, or use is strictly prohibited.

10. Limitation of Liability

To the fullest extent permitted by law, Trevane shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our products or services.

Our liability, if any, shall be limited to the amount paid for the product or service giving rise to the claim.

11. Governing Law

These Terms of Service and any related agreements shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict of law principles.

12. Changes to Terms of Service

We reserve the right to update, modify, or replace any part of these Terms of Service at any time.

It is your responsibility to review this page periodically. Continued use of our services after changes are posted constitutes acceptance of those changes.

Contact Information

For questions regarding these Terms of Service, please contact us:

Business Name: Trevane
Phone: +1 (818) 584-6273
Email: Support@trevane.shop
Address: 2700 Lincoln Hwy, White Oak, PA, 15131, USA

Business Days: Wednesday to Tuesday
Business Hours: 8:00 AM – 5:00 PM
Sunday: Closed